The United Kingdom’s Gambling Commission has investigated three online gambling operators for social responsibility and money laundering failures. These investigations are part of the Commission’s ongoing campaign to raise the industry’s standards through tougher enforcement.
The three online operators investigated are BGO Entertainment Limited, GAN PLC and NetBet Enterprises Limited. The operators are all subject to licence reviews as the commission has identified that the three have a number of failures pertaining to customer safety, money laundering and criminal spending.
The commission’s review on the operators has resulted in additional conditions imposed on BGO and Gan PLC’s licenses. The regulator has also tasked the three operators to improve their policies and procedures and as well as imposing fines. The fines paid by the operators will be used by the commission to progress its campaign on reducing gambling harms. Aside from reviewing the online operator’s operating licenses, the commission will also be reviewing the actions of all Personal Management License holders in all three cases.
The Gambling Commission’s executive director, Richard Watson, has commented on this news saying that licensees must protect consumers from harm and treat them fairly. He further went on to say that the commission’s recent investigations have uncovered a variety of consumer protection and anti-money laundering failings at each of these three operators and as a result, the commission is using a range of enforcement tools against them. He went on to stress that the UKG will continue to crack down on failing operators through its tough and proactive compliance and enforcement work.
The commission has revealed its findings against the following operators and these are as follows. For, BGO Entertainment Limited, the commission has found that the operator has failed to have effective policies and procedures in place for customers who are displaying signs of problem gambling. The commission also found out that the operator also failed to have effective and adequately resourced anti-money laundering controls in place.
As for GAN PLC, the commission stated that the operator failed to comply with four licence conditions focused on social responsibility and anti-money laundering. Its failures include ineffective anti-money laundering policies and procedures, failure to display underaged gambling warnings and poor customer interaction guidance.
Finally, for NetBet Enterprises Limited, the commission also found out that the operator failed to comply with social responsibility and anti-money laundering conditions. Its faults were specifically about the operator’s failure to properly scrutinise customer source of fund documents and failure to effectively implement its responsible gambling policy.
As for consequences, the commission will place additional conditions on BGO’s license and these will primarily involve extra social responsibility and anti-money laundering measures. On top of that, BGO will have to pay a £2m fine. For Gan PLC, the commission also imposed additional conditions on its license. These conditions would also include a continued reviewal of the effectiveness of the operator’s AML and Sr policy implementation. The conditions would also see the extra training for the operator’s personal management licence holders and senior staff. On top of the conditions, Gan PLC will be fined £146,000.
Finally, for NetBet, the commission has tasked the operator to make a number of changes in its gaming processes which primarily deal with customer log in durations and problem gambling management. On top of this, NetBet is fined £748,000.
In recent months, the United Kingdom’s Gambling Commission has launched a number of similar license reviews and hit many operators with fines and these include gaming operators such as Stakers Ltd and FSB Technology. The latter firm has agreed to pay £600,000 for fines against advertising, money laundering, and social responsibility failings on behalf of 3 third-party licenses held by the operator. The Commission is constantly on the lookout for current and even new casino sites and operators to ensure operator compliance and player safety.